Hotel Management, Development, Receivership, Consulting

 Hotel Investment Services, Inc. ‘HIS’, is a privately held hotel management, design, development, receivership,  and consulting company. HIS, Inc. was established in 1989 and is located in Troy, Michigan. Our collection of properties that we have developed and manage, range from elegant boutique hotels to beautiful award winning resorts. Our managed facilities employ over 1,000 associates that deliver outstanding service, quality food and beverage, and create exceptional guest experiences. These managed properties stand out and outperform the competition in occupancy, average daily rate, and revenue per available room.

All properties have received numerous accolades over the years for best hotel, best conference center, most unique venue, best new golf course, and several community awards. HIS manages, owns, and develops hotels, conference centers, golf courses, training and development centers, and retreat centers. Our management team has successfully managed properties in all segments of the lodging industry.

Hotel Investment Services is an approved owner and operator for Hilton, IHG, and Marriott hotels and their affiliates.

Our Approach

HIS is committed to providing environments that ensure exceptional guest experiences and employee growth while obtaining attractive financial returns to its owners. HIS develops and operates our portfolio of hotels, conference centers, golf courses, training and development center, and retreat center from an owner’s investment perspective. We believe creating an autonomous work environment motivates and encourages managers and staff to excel and grow in their professional and personal lives.

We set in place proven systems that produce accountability in each department. Our line by line approach ensures the best pricing, operating, and savings are obtained and revenues are maximized. Employee policies, procedures, and training are above industry standards as we attract the best and most dedicated employees. Our turnover ratios are below industry averages as we strive to provide a work setting that promotes from within, takes a sincere interest in each employee’s career path, and provides the tools necessary to achieve employee potential.

Our Expertise

HIS excels in market share growth, complex hotel development  operational management, and the maximization of owner returns. From developing and managing full service resort hotels, limited service hotels, and extended stay hotels – our corporate management team strives to grow revenues for owners. We are committed to full utilization and maximization of our skill sets to bring better than average returns to the bottom line.

Our talents apply to all food and beverage operations that include restaurant design, brand creation, Epicurean experiences, menu development, and creating innovative guest strategies to increase covers and build loyalty. Other specialties include golf course development, green course design, optimizing market returns, and complete golf course management. Our team guides investors through the entire development process.

Our Vision

Mission Statement:

Do all things with integrity.

Vision Statement:

Know what is right and do it.

Community

HIS shows corporate responsibility and is committed to supporting several charitable organizations in Michigan.
These organizations range from serving the poor, sick, and disadvantaged to serving the educational needs of
tomorrow’s leaders. We are blessed to serve those who are less fortunate and those that show great potential
to impact the lives of others.

Social Responsibility

HIS is proactive to become an environmentally conscience business that recognizes how our properties actions affect the lives of our guests, our communities, and our planet.

Our Doubletree hotel in Bay City recently obtained its Green Lodging Michigan (GLM) Steward certification from the Michigan Department of Labor & Economic Growth. GLM encourages hotels, resorts, motels, and bed & breakfast facilities to implement environmental initiatives and cost-saving “green” practices to conserve energy, reduce water consumption, protect air quality, reduce waste, and participate in environmentally preferred purchasing.

Other HIS properties are taking the steps necessary to achieve this important certification. These earth friendly practices recognized by the state of Michigan are goals we are determined to incorporate, respect, and hold in high regard.

Partnerships

HIS is proud to partner with the following organizations:

Awards

HOTEL INVESTMENT SERVICES, INC.

• 2011 Top Multiunit Owners & Developers – As published in Hotel Management, October 2011
• 2011 Top Hotel Companies – As published in Hotel Management, September 2011
• 2011 Top 100 Management Companies – As published in Hotel Business, April 2011
• 2011 Top Third-Party Management Companies – As published in Hotel Management, March 2011
• 2008 – Hotel Investment Services – Top Hotel Consultants – As published in Hotel & Motel Management, April 2009

DOUBLE TREE HOTEL – BAY CITY RIVERFRONT:

• 2010 Hilton Pride Award
• 2009 1st Quarter Care Cup – Efforts in Guest and Employee Relations
• 2008 Pride Award
• 2008 Green Lodging Michigan Accreditation – Steward Certification
• 2007 Hilton Pride Award
• 2006 Hilton Pride Award
• 2005 Pride Award Winner – Ranking in top 10 of all Doubletrees in quality performance (#1)
• 2005 1st Quarter Care Cup – Efforts in Guest and Employee Relations
• 2005 – Crystal Cookie Award – For hotel staff embracing the “CARE” culture and applying it to employee, guest and
  community relations.
• 2005 Connie Award – For #1 Ranking of all Doubletree hotels in quality performance(approximately 200 hotels)

Explanation of Awards:
Crystal Cookie – commitment to embracing our brands “CARE” culture with hotel team members, guests and community.

The CARE acronym stands for Caring, Attentive, Responsive and Empowered. The CARE Cup award recognizes hotels that deliver a caring and welcoming experience to their Guests, Team Members and Community and demonstrate Doubletree’s CARE Culture. The CARE Cup is a traveling trophy that moves to each selected CARE Hotel of the Quarter throughout the year. Each quarter, one hotel earns the privilege of displaying the coveted CARE Cup for three months.

Pride Award and Connie Award – Recipients determined buy a composite score of: Brand Consistency Index which is a measurement of physical condition, cleanliness and compliance with brand standards. Hilton performs a minimum of 2 unannounced inspections during the year. Guest Loyalty Scores – guest comment evaluations distributed by Hilton

A ranking in the top 10 gets you the Pride Award and the Connie is for a #1 ranking. Based on year to date rankings we expect to get the Pride Award for 2008.

HILTON GARDEN INN OF PLYMOUTH:

Janet Dixson of Hilton Garden Inn Plymouth was honored as the Restaurants Category winner at the Detroit Metro Convention & Visitors Bureau’s (DMCVB) Annual ROSE (Recognition of Service Excellence) Awards at the Charles H. Wright Museum of African American History on August 27, 2009.

HILTON GARDEN INN OF LARAMIE:

• 2011- Hilton ”Excellence in Quality” recognized for its 5th Consecutive Outstanding Quality Assurance Evaluation.
• 2011- ”Business of the Year” through the Laramie Economic Development Corporation.
  ” To be nomined for the award, businesses need to have conducted business for at least two years; contribute time and resources to the community; experienced favorable business health in terms of number of employees, increased sales and general financial condition; and demonstrated entrepreneurial skills through innovation.”  -Alexandra Cockar, Laramie Boomerang

INN AT ST. JOHNS:

2011 – On May 18, 2011, The Inn at St. John’s was named Best of 2011 Award Winner for Michigan Meetings & Events Magazine, “Hotel with Meeting/Event Space.”

The Inn at St. John’s has been selected as the new host of the prestigious Concours d’Elegance of America show.

• 2010 – The Inn at St. John’s was awarded Best Hotel with Less Than 200 Rooms at the Michigan Meetings and Events Magazine awards party.
• Wine Spectator Award of Excellence-2006, 2007, 2008.
• We received The Best Of Industry Award for “Best Conference Venue” from Michigan Meetings
  and Events Magazine in 2007
• We were recognized by the Grand Rapids Business Journal as one of Michigan’s “Top Area Resorts” in 2007
• The Inn at St. John’s earns Green Lodging Certification – Click Here to Read

YARROW GOLF AND CONFERENCE RESORT:

Golf Digest “Best Places to Play” 4 Star award Green Lodging Applicant Yarrow Teambuilding finalist in
“Best of” awards by Michigan Meeting & Events

FAIRFIELD INN – DETROIT, LIVONIA:

• 2011 – 3 Diamond Rating from AAA

Clients