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Upgrades and renovations spruce up Bay City's DoubleTree by HIlton Hotel


BAY CITY, MI — Guests who stay at DoubleTree by Hilton Bay City – Riverfront can now check-in and enter their room with a digital “key” without ever having to stop by the front desk. DoubleTree by Hilton Bay City – Riverfront recently underwent a hotel and conference center renovation, which included new decor, bathroom renovations, addition of a “Made Market” and open lobby concept, and the addition of Hilton’s Digital Key system.

DoubleTree officials gave MLive/The Bay City Times a tour of the 150-room hotel on Tuesday, Nov. 10.

Upgrades throughout the downtown Bay City hotel, located at 1 Wenonah Park Place, include new lighting, wall coverings, carpeting, bedding, newly-installed showers and bathtubs, and new bathroom accessories. And guest room doors are now equipped to accept Hilton’s Digital Key so guests can unlock guest rooms using their smartphone, according to a DoubleTree by Hilton news release.

Sales and Marketing Manager Becky Hortop said the Hilton Digital Key was already being implemented prior to COVID-19. It gives guests the option to use their smartphone or iPad to open any door that would regularly be opened with a key card. By using the Hilton Honors application, guests can check-in before they arrive without having to visit the front desk. They’ll receive a push notification when their room is ready and their digital key is activated.

“We are excited to have our guests experience the new upgrades and renovation,” Jamie Ralph, director of sales at DoubleTree by Hilton Bay City – Riverfront, said in a statement. "In addition to our cleaning procedures, we have implemented Hilton’s EventReady with CleanStay programs to welcome our guests when they are ready.”

Jamie Ralph, director of sales, said the hotel will offer specials now through the end of January.

“There is no denying that COVID-19 has hurt our hotel, but larger than that it has destroyed guests' confidence in travel," she said. “We are hoping the lower room rates help people connect with their loved ones without having to have everyone under the same roof.”

The hotel will also offer affordable catering options for holiday parties and celebrations, she said.

Hotel amenities include free WiFi, non-smoking rooms, on-site restaurant, free parking, indoor pool, fitness center, business center, room service and meeting rooms.

For more information or to make a reservation, call 989-891-6000 or visit

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